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First things first for 2020
I hope you had a great break over the Christmas and New Year period. We travelled around Japan and Asia – it was a great trip. More on that later.
One of the things I noticed while travelling was a supervisor or team leader watching her team at work. It got me to thinking about performance management. Why did she feel the need to watch what the team were doing with such close surveillance? She was clearly in charge by her stance and the way she was eyeing the workers. Had things gone wrong in the past? Had the team not worked to the required standards?
There are four steps to take to get the right performance. Sure, providing feedback is one but is the close oversight necessary on all occasions?
The four steps:
- Set performance expectations: what needs to be achieved, by when and to what standard: these need to be agreed and achievable by the staff carrying out the job.
- Measure the results: did everything meet the required standards? If not was there some issue or supplies or information missing from the sources expected? Was the employee trained to the right standards and did they do what was expected?
- Provide feedback: this needs to be a two way system, get some feedback from the employee – did they find it easy? What obstacles did they overcome? What would they do differently next time? Feedback from the supervisor/team leader needs to be given as soon as possible and in such a way that leaves the employee in no doubt about what went well and what needs to be improved.
- Reward or Correct: Make sure, as a supervisor that you provide the right reward for the job done, it may be as simple as a ‘thank you’ and a 'well done' or it could be something more substantial. If the job needs to be corrected, again this needs to be done as soon as possible and to work through the problems and consequences so that the employee knows where they went wrong, and how to put it right.
Performance on the job relates to competency (the ability to do the job) and motivation (the willingness to do the job) and the opportunity (support, suitable timeframe and responsibility) to get the whole job done.
If you need help to work through how to manage staff performance, we will be running the 5 Critical Skills for Supervisors and Team Leaders (half day course), check the website for dates and locations.
Contact: carol@onedaytraining.co.nz
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